Customer Feedback

We are dedicated to providing high levels of customer satisfaction and confidence.

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Here are a few comments from our customers.

"I have been coming to Autotechnics for some years now and although my two cars have been elderly, I have always received kind, courteous and helpful service. I am so glad we found this garage. 5 Stars"
05-05-2017 - Mrs Horsefield

"I have been using the garage for over 20 years, they have always been helpful over and above expectation. The workshop is clean, the standard of work is as near faultless as possible. The staff are pleasant and helpful. I have recommended this garage to many people."
02-05-2017 - Ruth

"Very efficient service with regular phone contact and even if you pay a bit more for labour - you know that they are all skilled and honest and reliable."
03-04-2017 - Louise

"Excellent and speedy service as always"
30-03-2017 - Simon

"Having recently bought my car from Autotechics it developed a small fault. I phoned up the reception and after a fitter had looked at the car it was booked into the workshop repaired and out later in the day. Service like this is hard to find in this area and i will use this garage again for all my servicing and repairs in the future"
05-03-2017 - kevin

"As always confident in the work carried out. Friendly courteous service."
02-02-2017 - Michael

"Always approachable and professional and honest. A trusted garage which I have used for many years."
25-01-2017 - Margaret

"I have dealt with Autotechnics for 7/8 years, and have always found them caring and friendly in reception, and top class in their workshop. Always helpful and considerate, the best garage I have used in over fifty years of motoring."
17-01-2017 - Ian

"I had recently bought an Audi Q7 from a garage in Parkstone and soon after purchasing, found the air suspension was an issue. After approaching the original garage and having very little assistance, I approached Auto Technics to gain their expert advice. After a thorough diagnostic report was carried out, the fault was identified and fixed quickly and efficiently. The whole experience was seamless, informative, efficient and most importantly, achieved the right outcome for a fair price. Thank you"
03-01-2017 - Victoria

"Have used for 10 years. Eventually solved difficult diagnostic problem. Staff are excellent, especially in explaining technical problems and communication with the customer. Always excellent to allow the efficient running of both our enterprises."
17-11-2016 - Timothy

"Comforting & Professional Every visit (2 cars - mot - servicing etc.) is highly satisfactory - we feel very cared for."
14-11-2016 - Michael

"Excellent service I have recently used Autotechnics in Gillingham, Dorset, to service and do occasional work on my Skoda. I find their service to be most efficient and they are charming to deal with. Furthermore, their pricing is very reasonable. Excellent garage!"
08-11-2016 - Antony

"Excellent service and friendly reception."
08-11-2016 - David

"Viv and his team have provided both my wife and me with excellent service for a variety of different car types. Over the 20 years or so that we have known them they have always been courteous, and professional in all aspects of the business; I am a very contented customer."
06-09-2016 - Dusty Rhodes

"We needed a fuel injector replaced, and we needed the work done by 23rd August morning, in order to drive to a family funeral in Surrey the same day. Autotechnics obtained the part on 22nd August and completed the work that day."
22-08-2016 - Michael

"Phoned up Thursday and took it in for them to look at. Quote given which I was very happy with and work done on Friday. Prompt, efficient and courteous. Would definitely recommend."
19-08-2016 - Jacqui

"New to the area, I was concerned about where to get my Audi serviced & MOT'd. Staff were helpful and friendly, nice clean waiting area and the garage bays were spotless. All seemed very professional, a relief, and will gladly return."
18-08-2016 - David

"Autotechnics are a very friendly garage who provide great service and fantastic advice. 10/10!"
04-08-2016 - Miss Jenkins

"We have used Autotechnics since we moved to Gillingham in 2005 and they have always been courteous, helpful, professional and competent. A real pleasure to get in touch with even if the car is in serious trouble. Any car work seems to be covered by them: repairs, service, MOT, performance and used cars."
15-06-2016 - Alastair

"You sorted out the air-con on my XK a couple of weeks ago. Just to say thanks, icy cold now and really pleased with the price."
10-06-2016 - Mr Newman

"We would like to thank you and your staff for your service, advice and help for the last nine years, after we moved to Dorset from Kent."
09-03-2016 - Joe

"Just purchased a little vw polo from these guys. Radio/cd went wrong after 2 days. they took it straight back in and swapped it over as car was going on a long journey and wasn't going to be back for a few weeks. Really friendly staff and I noticed they have a sign up saying they are a female friendly garage!"
27-01-2016 - C King

"Having used this garage for many years, I am surprised that they have not been recommended more before. They are friendly and incredibly helpful. If there is a problem with your car that needs fixing and they say it does, then it does! You can trust their diagnosis and know you are not being ripped off. If you need a courtesy car, not a problem - all you pay for is the mileage, no need to fill it before dropping it off. Cost wise... cars are expensive to maintain, but they are cheaper ( they specialise in German cars - VW, Audi, Mercedes, BMW, etc. ) than the main dealers."
05-01-2016 - Adrian S

"We would like to thank you and your staff for your service, advice and help for the last nine years, after we moved to Dorset from Kent."
05-01-2016 - Mrs G

"Amazingly helpful, bright and attentive service from the 1st frantic call on Xmas Eve being quickly and effectively met by friendly receptionist, to the happy and extremely professional mechanics MOT testing. Added to all that was a clean, warm and (non-garage smell) environment. Will use again definitely! 5 Stars!"
24-12-2015 - J Hillyard

"Many thanks for work by Autotechnics, your discount was noted - thanks and the kindness of Josh in running my car in and back. Appreciated, happy memories renewed!"
24-11-2015 - Mr C

"Marvellous service, marvellous people"
01-11-2015 - Mrs Gould

"We would like to thank you for the very prompt way you handled our problem on Monday. We very much appreciated you getting us mobile again so quickly."
30-10-2015 - P & C Barker

"I've always used them and i find them very professional and they let me know all costs before proceeding."
01-10-2015 - Mr Denovan

"Autotechnics are always helpful and reliable. As a lady owner of more mature years, I don't get treated as an idiot. (What the staff think may be different but it dosent show!). I am always happy with the service here. 5 Stars."
02-09-2015 - Mrs Crouch

"My Audi A4 Had a major problem and put into Autotechnics for the first time. Great service, They went above and beyond for me in a way no other garage has ever done. Steve and Viv are fantastic. They have found a loyal customer, definitely going to have the next service there.. Thank you!"
17-04-2015 - Mr Wallace

"Polite and courteous. They always keep me informed and I\'ve used them for 16 years. I wouldn\'t go anywhere else!"
01-04-2015 - Mrs Norrington

"Thank you for your letter of reminder for the MOT on my Golf. I have now sold the car but have another Golf and as soon as it comes up for its second service I will contact you as I would like you to look after my new car as I have been very happy with the service you provided to me over the past years."
26-11-2014 - Linda

"Excellent, courteous and thoughtful service - Thanks! 5 Stars!"
24-11-2014 - Price

"Dear Viv, Having moved to Bristol I have severed my connection with your garage but cannot do so without thanking you and your staff for the excellent service I have received for my Golf and since 08 for my Audi. It is especially important for an elderly widow like myself to be able to trust her garage service. With all good wishes for the future of Autotechnics. Yours Sincerely, Mrs C"
14-10-2014 - Mrs C

"I had to bring my vehicle to you this week with a substantial transmission problem. The vehicle was looked at immediately, the problem identified, and the repair effected within two days during which time I was given the use of a courtesy car. In addition a warranty claim had to be processed with my breakdown insurer. This was an outstanding level of service not often encountered these days. Your company has looked after this vehicle for some time now and unfortunately there have been some emergency repairs required all of which have been dealt with, normally by Viv Potter, with the same level of efficiency. I have had many cars over 60 years of motoring and have dealt with a considerable number of different garages during this period but I would have to say that the service I have received from your company is certainly one of the very best so you should be very proud of your business and its employees."
19-09-2014 - Mr T - Shaftesbury

"Viv,I would like to inform yourself that after installing a Superchip remap on my Audi A4, I am as you said I would be, 100% happy with the results. The car was a joy to drive before being chipped, but now has so much more torque I find myself looking for excuses to drive it! I would recommend Autotechnics for your friendly service, and as regards to a Superchip remap, I wish I had it done years ago. Thankyou again, kind regards, Paul Parham."
10-07-2012 - Mr Parham

"Brilliant service. Really helped out in a crisis... and on a Saturday too. When asked 'would I drive from Yorkshire to here for any further work?' I answered YES!"
01-08-2011 - Mr Tibble

"Hi Adam, Your a genius, I think you may have found the problem and practically cured it. After driving the car home, I can report there is a noticeable improvement. If there is anyway to try and tighten the four bolts a little more when I visit next week, I think it may cure the problem. Thanks very much for your efforts, its a big improvement. B.Rgrds Matt"
14-07-2011 - Matt

"Dear Sirs, just a quick note to say thank you for working on my Q7 this week (tyres and chip). I really appreciate the customer service I received, working within a limited timeframe. I will definitely be recommending you to friends and family and fully intend to come to you for any further work to my cars."
11-07-2011 - Mr S

"Thanks for the follow up -the holiday was great, quite an adventure. The Audi was superb - all credit to you guys. All in all a great job by Autotechnics. It's like a new car (well,almost) - If you ever want a testimonial for your advertising, I'd be happy to provide one. Many thanks"
14-03-2011 - Mr Male

"Hi, I've been meaning to contact you for a while now. You had my A4 cabriolet in for a first service in December and I also gave way to temptation and had it 'superchipped' at the same time. I just thought it well worth saying how pleased I am on both counts. (My wife was less pleased abouty the chip though - says I should have grown up by now - utter rubbish of course, I;m only 59) Your service and the improvement in the car are both fantastic. Thanks very much, I'll be seeing you again."
14-03-2011 - Mr Snook

"A quick note to thank you and Adam for the prompt and courteous service we received regarding the problems with the brakes for the Astra, my son was very appreciative."
14-03-2011 - Westville Design

"To Adam and all at Autotechnics, thank you for doing a superb job on my car and for always being so helpful!"
14-03-2011 - Miss Fenton

"Thankyou for all your help. A special thanks to Adam always managing to get me to work on time, no matter what the situation. The total package including your service, detailed notes on all the work and above all everyone is so helpful"
14-03-2011 - Mrs Lound

"Dear Autotechnics, I would like to express my sincere gratitude to everyone at Autotechnics for the quality of service and repairs to my numerous cars over the past 19 years. There are very few companies that I have dealt with over such a long period that have managed to maintain such a high level of customer service and professionalism. Always cheerful, always helpful and a willingness to explain to even the most challenged of all 'technophobes' the diagnosis of your cars ailments and the ways of putting it right. I cannot thank you enough for the reassurance and peace of mind that your company has afforded myself and my wife over the past 19 years. I wish all of you at Autotechnics every success in the future, if I could take you to Australia I would!"
14-03-2011 - Mr Griifiths

"Excellent service. Friendly staff. Quality workmanship. Value for money. Many thanks."
15-01-2011 - 10/12/10

"A great alternative to a franchise garage for quality vehicles."
15-01-2011 - 14/12/10

"A very friendly and helpful organisation."
15-01-2011 - 08/11/10

"Been using Auto Technics for fifteen years."
15-01-2011 - 20/10/10

"Always polite and very helpful."
15-01-2011 - 29/09/10

"I feel that price wise they are very competitive. We also feel that we trust them. 09/03/10"

"I have been using this garage for 15 years and have always been highly satisfied with their efficiency and standard of work as well as their reasonable terms. 03/03/10"

"I have been using Auto Technics since moving to the area three years ago, as they were recommended to me by a friend. They are a superb garage. Very honest, efficient, helpful, reliable and don't over charge. I'm very impressed with them and recommend them to anyone. 10/01/10"

"The most efficient and polite garage I have ever dealt with."

"I have always used Autotechnics, since I have bought my car from them."

"Staff are always helpful and friendly. They will willingly carry out quick works at a moment's notice - which is very reassuring."

"Both of our vehicles are looked after by Auto Technics Ltd, we always receive excellent service and value for money."

"Great service."

"Friendly and helpful staff - gave me a personal service. I cannot recommend them highly enough."

"I think this garage is superb!! I would recommend it to anyone!! Staff are extremely helpful, efficient and always honest about their opinion."

"One garage out of three to get the car running correctly. The only one!"

"Always helpful and informative staff."

"I feel that I can trust the garage with the care of my car."

"I feel that I can trust the garage with the care of my car."

"Always very good, clear explanation of work carried out."

"We have had satisfaction and courtesy in all areas."

"The best VW garage service I have found in the UK and Germany! Since 1967."

"Having been a customer for 18 years, I have always received a good and courteous service from this garage and its staff. I know I can leave my car in capable hands. It is a totally trustworthy garage and I would recommend it to anyone."

"Good, polite and effective service. Very pleased with the work and the costs."

"I am pleased that all problems were fixed. The contact on problems and pricing were both very good. 12/11/2008"

"Viv Potter was extremely helpful and informative. Really pleased with the standard of work. Wonderful customer service!"

"A good solid garage offering good value and reliable service."

"Been at this garage for the last 4years and found it very good and the people are super and helpful."

"In many years of driving - the first garage I have really trusted."

"I have had 3 previous vehicles serviced at Autotechnics and recently bought a 6 month old VW with which I am very pleased - wonderful service and sales."

"Bought my car at Autotechnics. Would recommend to anyone. Good, honest, courteous service."

"Following a fault with my car which was fixed, I can now hear radio stations I never knew existed. Very pleased. An unusual fault."

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