Important Message
COVID-19 LOCKDOWN #2. AUTOTECHNICS ARE OPEN. Our opening hours will be 08.30am to 5.00 pm weekdays and will not open on Saturdays. The customer reception will remain closed for access. Unfortunately we cannot offer any where to wait within the premises. We can supply a loan car service or free collection within a 5 mile radius. The car/key handover procedure will be as follows: Place the key in an envelope (supplied) mark it with your name, registration number and contact details. Pop the envelope containing your keys through the letter box. If you haven’t caught our attention, please call on 01747 824373 to tell us that your car is with us. We will then retrieve the key and carry out the work (using protective gloves) and when finished, we will park the car in the car park and wipe the steering wheel, gear selector and switches with antibacterial cleaner. We will then apply a protective covering over the cleaned surfaces. We will then call you and Payment will be taken over the phone with your card (Card details aren’t kept) We can send the invoice receipt by email if required. The key will then be placed into a key safe box. We will then give you the code to access your car key from an individual key box. We are also supplying anti bacterial hand gel to clean your hands. Many thanks for your cooperation during these difficult times and please do STAY SAFE

Autotechnics Dispute Resolution

Autotechnics (Bosch Car Service) and the provision of ADR (EU Directive 2013/11/EU)

The Bosch Car Service network's customer care procedures have always included the provision of Alternative Dispute Resolution (ADR). In short, this means in the unlikely event there is a dispute (complaint) which the customer and garage cannot resolve together, then the Bosch Car Service member is obliged to engage with an independent body who will recommend a resolution.

Specifically, the ADR provider to the Bosch Car Service network is the National Conciliation Council; this body is audited and certified by the Chartered Trading Standards Institute to provide independent ADR.

It's important to appreciate that any concerns or queries a customer might have should be directed firstly to us at Autotechnics. There are two reasons for this, firstly we care passionately for our customers and would welcome the opportunity to explore even the slightest concern or query and secondly, ADR is only available providing we have had the opportunity to engage with the customer. That is, ADR is part of a process and is not the first step in resolving a dispute.

Please contact us on 01747 824373 or Bosch at 0800 077 8866 if you require any further information.